FAQ
Check out our most frequently asked questions here.
If you still need help, please contact us!
PRODUCTS
How big is the Luxe Silicone Cosmetic Bag, and what fits inside?
It measures 7.5" long × 3" wide × 5" tall. It holds at least three full-size skincare bottles, plus your makeup and everyday essentials.
Is the bag really waterproof?
The silicone is waterproof. The zipper is water-resistant but not fully waterproof, so wipe or rinse the bag rather than soaking it.
Does the cosmetic bag stand up on its own?
Yes. It stands upright so you can see and reach everything inside.
Does it come with anything extra?
Yes. Each cosmetic bag comes with a super-soft drawstring duster bag for storage or gifting.
ORDERING
What is Dreamy Drenched, and what products do you offer?
At Dreamy Drenched, we are a lifestyle brand creating beauty organization tools and bags. Our products showcase premium, non-toxic silicone and high levels of craftsmanship, with water-resistant, near-waterproof materials that are 100% washable. Each piece features our timeless logo of dreaminess, blending elegance with practicality.
How can I place an order on your website?
Shopping with us is a breeze! Simply browse our collection, add your desired items to the shopping cart, and proceed to checkout. Our website is designed to make the ordering process easy and enjoyable.
What is your shipping policy?
We offer free shipping on orders over $50. Typical delivery is 1–2 weeks, and you’ll get a tracking email once your order ships.
Do you offer international shipping?
Not at this time, but we have big dreams and exciting plans for international shipping in the future! Stay tuned.
Are there any discounts or promotions available?
Yes! With your initial purchase, we include a discount code for future purchases.
HELP
How can I track my order?
After placing your order, you’ll receive an email with tracking information. This will allow you to monitor the progress of your delivery and know exactly when to expect it.
What is your return and exchange policy?
We hope you are always 100% happy but in the event that you would like to make a return please reach out to us at info@dreamydrenched.com and we will make it right. To be eligible for a refund, please ensure the following conditions are met:
- The item must be unused and in the same condition as when received.
- It must be returned within 30 days of the date you received it.
- The item must be in its original packaging.
How do I care for my Dreamy Drenched products?
Our products are completely washable, which is one of their best features! Use a little gentle soap with a sponge or washcloth, and let your items dry completely before reusing.
How can I contact customer support if I have an issue?
We’re here to help! You can email us at info@dreamydrenched.com. Please allow up to 48 hours for a response.